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Clare Kumar | Inclusive & Sustainable Performance
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Ergonomics

Success Strategies for Back to School

How can parents set up their students (of any age!) for success?

I shared three ideas with Annette Hamm on CHCH Morning Live
1 #productivityispersonal – we think differently
2 #flexibilityisinclusivity – we need options
3 #customizewhereyoucan – it’s worth respecting preferences

It’s an under-five-minute conversation in which I feature a fave inclusive productivity product of mine, the Nookpod from Nook Pod USA. (not sponsored).  Images courtesy of Nookpod.

If you’re curious about all the thinking that went into the Nookpod, you’ll want to check out episode 7 of the 🙂🎙Happy Space Podcast where we explore how to Calm the Open Concept Office.

WATCH THE SEGMENT

Filed Under: Ergonomics, Inclusivity, Organizing with Kids, Productivity Tagged With: back-to-school, student

Ouch! Paying attention to comfort is about more than buying the right equipment

This post is inspired by the New York Committee for Occupational Safety and Health’s investigation of the Amazon Fulfillment Center on Staten Island. With comfort being one of the eight Productivity Table Stakes™ in Productivity CPR™, my model for sustainable performance, it’s been a long-time concern of mine to support steady improvements in working conditions.

 

In the mid-’90s, I noticed several fellow employees walking around wearing wrist braces. It turns out the braces were to treat carpal tunnel syndrome as a result of intense and repetitive keyboard use at work.  This was a few months after my own experience with a musculoskeletal disorder  (MSD).

Unfortunately, when I was hired, HR had forgotten I was joining the company so instead of finding myself in an office, I was provided with a round table in a colleague’s larger than normal cubicle.  I crafted financial reports for about eight hours every day at this round ‘desk’ which led me to develop debilitating rotator cuff tendinitis in my right shoulder. The injury prevented me from working for a few weeks to allow my shoulder to heal. I couldn’t sleep on my right side or carry any weight on my right shoulder for over two years. (Side note – this is when I learned to use a mouse with my non-dominant hand – a worthwhile exercise for everyone to give your dominant hand a break.)

Exercise: Hold your arms out in front of you for a minute. Soon you’ll start to feel your muscles fatigue and likely some pressure on your shoulders. Imagine eight hours of uncomfortable posture.

 

1. Provide the right equipment

As technology evolves and we learn more about human comfort, we can go further to provide furniture, accessories, lighting and environmental controls to make spaces even more comfortable. In the role I described above, I would have been much more comfortable with a desk fitted with a keyboard tray. Our joints need to be supported. Using a keyboard tray that accommodates a mouse to keep both the keyboard and mouse close at hand prevents reaching and wear on your shoulder.

While it’s easy to understand the potential for injuries related to physical labour, poor practices, equipment and cultures affect our ability to perform comfortably and sustainably in our offices as well. Also noted in the World Health Organization Key Facts on musculoskeletal conditions, lower back pain is the single leading cause of disability globally. (1) We know that we sit too much yet so many sedentary jobs still exist without the opportunity for sit-stand desks that invite movement and a change in posture.

We also need to pay more attention to lighting and noise. For years, over-lighting a space was naturally prohibitive due to cost. City bylaws in Toronto only provide minimal light levels. With the evolution of inexpensive LED lighting, we now need to consider spaces that are overlit, over-stimulating and ultimately exhausting.

Noise in open-concept offices is an issue not only for the workers. Have you ever been on the end of a customer service call in which you can hear the cacophony of other calls in the background? It’s a negative experience for customers, too. Too much noise is such a concern at work, the Ontario Workplace Safety and Insurance Board built a new site dedicated to bringing attention to noise challenges at work. Check out www.toneitdown.ca for examples of noise issues. The site focuses on hearing loss, but neglects to talk about stress levels related to noise which are significant in their own right. (3)

 

2. Educate, educate!

Realizing the instances of MSD noted above, which caused pain and sometimes required time off or surgery to heal, were entirely preventable ignited my avid interest in ergonomics. From then I have been keen to make sure the tasks we take on are supported by the right tools and environments. I invited leadership to go further than providing tools they had wisely invested in and encourage employee education on how to best use them. It was as if we were in a relay race in which the baton wasn’t passed on effectively.

 

We’ve come a long way since the mid-90s, but there are still gaps. In August 2019, ‘The World Health Organization reported that “musculoskeletal conditions are the leading contributor to disability worldwide”.(1) More recently, a report from the New York Committee for Occupational Safety and Health titled, “Pressure, Pain, and Productivity at Amazon” highlights a current example of recurring injuries. (2)  The report explores the consequences of tasks completed in an environment in which some of the challenges are indeed acknowledged and given some proactive attention. Yet, even though we know what to do, why are we still getting hurt?

 

3. Culture matters

A critical partner to the environment in which we work is the culture. This appears to be an issue at Amazon. In an effort to meet the commitment to deliver products in near real-time, 80% of workers report being pressured to work harder or faster. Even if we know how to work safely, if there is pressure to perform, whether internal or external, chances are we may ignore the theory and succumb to what we feel pressured to do. We need leadership as role models. If not in example because their roles require a different physical construct, certainly in terms of the attention paid to staff and in an open concern for staff comfort. Comfort on the job needs to be perceived to be imp0rtant. In the absence of such positive influences, we need greater internal fortitude, even bravery to counter this pressure, take breaks, set boundaries, make time to move and to rest.

As consumers and workers, we might want to ask ourselves what we value. Is this pace necessary? Is what it costs worthwhile? Our culture of immediate gratification and speed is raising our collective cortisol while fattening fairly few wallets. Is the race to fulfill an order worth the possibility of long term physical damage?

What has been your experience with ergonomics at work? Has it got in your way? Have challenges been well-handled? Have you had to pivot? Share with me on twitter @streamlife.


I work with organizations to deliver sustainable performance.  If you know of a forward-thinking company who wants to achieve objectives and help their leaders and teams avoid disengagement and burnout, book a Discovery Call to learn more about a range of engaging talks and effective coaching and consulting.

Sources:

  1. World Health Organization – Musculoskeletal conditions  
  2. Pressure, Pain and Productivity at Amazon
  3. TechRadar Pro – How your noisy open plan office is making you 66 percent less productive

Filed Under: Business Organizing, Comfort, Ergonomics Tagged With: amazon, Ergonomics, noise, productivity

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Productivity catalyst, highly sensitive executive coach, and speaker, Clare Kumar cultivates sustainable performance in busy professionals so they can keep making rich contributions in all areas of life and achieve greater fulfillment.

She inspires leaders, professionals, employees and entrepreneurs to respect humanity and boost performance through marrying productivity and pleasure. After all, why shouldn’t you have fun while getting things done?

 

From the Blog

Hold that door….! Opportunities to Improve Accessibility are Closer Than You Think

Success Strategies for Back to School

Walking Into a Glass Wall and Why I Can Point a Finger at Poor Design

Instagram post 17994566822269878 Instagram post 17994566822269878
this beautiful voice made up for all the dirt, dis this beautiful voice made up for all the dirt, disrepair and the aggressively, angry rider in my car tonight. 

thank you @charmiemusic 

humans need you.
“hopefully we have cultures where the risk to sp “hopefully we have cultures where the risk to speak up, the fear to speak up is surmountable. we shouldn't have to make a point to speak up. It should just happen. that's the sign of a healthy speak-up culture is, it isn't a big deal. it's just what we do around here.”

🎙this powerful statement is from Leadership Coach, @shedinspires, in our conversation on the latest episode of the “Happy Space Podcast”.

Stephen shares 

📖 why he wrote “Speak-Up Culture”

🥒 how leaders can turn into bad pickles

🗣 advice for speaking up

🥇an opportunity to win a copy of his book! 

be the tenth person to comment on this episode on Instagram/Youtube/Twitter/Facebook/Linkedin and tag both Stephen Shedletsky and Clare Kumar and the book is yours!

tune in to this conversation as we explore why Stephen felt the need to write this book now, how our environment can pressure us into being unethical, and the value of transitioning to a speak-up culture.

🔗link to listen/watch/read the podcast is in the bio 

#everyonedeservesaHappySpace

#speakingup #inclusion #safety #leadership #culture #neurodiversity
🎙Director of Nook®, David O’Coimin explains 🎙Director of Nook®, David O’Coimin explains some of the ways a Nook Pod improves the soundscape in our conversation in episode 7 of the “Happy Space Podcast”.

📣 Nook has a scientifically different sound pressure inside than it does outside. we focus a lot on removing high-frequency noise. we focus a lot on creating a sort of low-frequency hum within the space, almost audible. 

😮 you put your head inside and you can see people go, “okay, how is that happening? I'm in one now, which has a door on, which is the solo booth.” and it's the only one we put a door on. the rest of the products are all open for the reason of inclusivity and feeling connected to the environment.

⛑ so when there's no door and it sounds different inside, people can be startled and quite taken aback by that. but after that first, sort of shock what you get is this, you see this relaxing that occurs, this calm that almost washes over people. so that calm is an important first element of the product.

where could you use a Nook® in your workplace?

🔗link to listen/watch/read the podcast is in the bio

#everyonedeservesaHappySpace

#neurodiversity #sensitivity #safespace #inclusivity #respect #noisereduction
we have a lot to be proud of. i saw “299 Queen S we have a lot to be proud of. i saw “299 Queen Street West” last night - a documentary about the ground-breaking nation’s music station. catch it on @cravecanada - streaming in Dec and touring the country as well through November. 

muchmusic was so very innovative and inclusive. 

props to the vj’s who shaped the show with their innate curiosity and love of trying new things. 
and to the film maker @seanmenard who bravely rented out roy thompson hall for and filled it!

@ericaehm  so much to be proud of!

@denisedonlon 
you were a queen in that suit. what great contributions you have made 

@sookyinleee loved learning more about you 

@billwelychka 
congrats on your book and happiness 

@steveanthonyonline so glad you didn’t go over the edge

@rick_campanelli aka “the temp”

@strombo your bowie interview is a fave of mine

@monica.deol it was wonderful to see an indian woman on tv. you inspired!

the movie also  included an all-time fave bowie interview where he asked mtv why they were not playing the amazing black music being made at the time. ♥️

speakers corner and electric circus were such fun. i think we could all use a daytime dance show now, don’t you @monica.deol ?

this movie made me proud to be 🇨🇦🇨🇦🇨🇦

#muchmusic #canadianfilm #documentary #indie #culture #fun #fan
i eat this almost every day. breakfast is somethin i eat this almost every day. breakfast is something i choose to simplify. decisions take energy.

others might choose wardrobe.

what do you choose to think less about?
i ache for the challenge of this day for those in i ache for the challenge of this day for those in and close to this community. you are seen and you are loved.
how can we be neuroinclusive? Strategy Lead for G how can we be neuroinclusive?

Strategy Lead for Google Global Events, Megan Henshall, talks about designing with neuroinclusion in mind:

🧠 neuro-inclusion needs to be a main ingredient in your experience design recipe because there are a lot of people that are coming to events who are suffering in silence or not coming at all. 

🔀 there's a statistic from an organization called EventWell, and 85% of the neurodivergent people that they interviewed have not attended an event because they thought it would be triggering or overwhelming for them, but that's sad. they have every right to be there.

have you ever opted out of an event because it felt unwelcoming?

🔗link to listen/watch/read the podcast is in the bio

#everyonedeservesaHappySpace

#neurodiversity #inclusion #compassion #neuroinclusion #inclusiveleadership #hsp #leadershipstrategy #events
toronto friends concerned about our declining soun toronto friends concerned about our declining soundscape, now through October 15th is the time to share your thoughts with the city. 

join the calls this week or submit your ideas in writing to 

mlsfeedback@toronto.ca

we deserve better.
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